The problem
Small businesses often manage conversations, prospects, appointments, and follow-up across disconnected channels.
Selected work
Live B2B SaaSPrivate source
Zentix — AI agents for customer operations
A multichannel SaaS product that brings AI conversations, CRM context, and customer handoffs into a shared operating surface.
Open live productPrivate source
My role
Independent product builder — product framing, UX, workflow architecture, integrations, QA, and release hardening.
Contributions
- 01
Designed the agent creation, training, and multichannel deployment journey.
- 02
Connected conversations with contacts, leads, deals, appointments, quotes, and notifications.
- 03
Hardened the public widget, channel webhooks, and responsive access surfaces.
Product capabilities
- 01
Configurable AI agents with business context, FAQs, and response guardrails.
- 02
Customer conversations across web, WhatsApp, and Telegram from a shared dashboard.
- 03
CRM workflows for contacts, leads, opportunities, appointments, and human handoff.
Product decisions
- Keep agent and contact context consistent across channels.
- Separate public read-only checks from authenticated, tenant-bound actions.
Proof gallery
Zentix / 2026
Approved captures of public product surfaces. No customer, tenant, account, prompt, analytics, or provider configuration is shown.
Technology
- HTML
- CSS
- JavaScript
- Vercel Functions
- Firebase Auth
- Firestore
- AI provider APIs
- Webhooks